Guest Services Team Member - Shafter Aquatics Center

About the role

The role is responsible for managing customer relationships and providing technical support.

Responsibilities

• Manage customer interactions through phone and email
• Provide technical solutions to customer issues
• Document and escalate complex issues to senior team members
• Contribute to improving customer satisfaction metrics

Requirements

• Bachelor's degree in Computer Science or related field
• At least 2 years of experience in customer service or technical support
• Strong problem-solving skills
• Excellent communication and interpersonal skills

Qualifications

• Proficiency in Microsoft Office Suite
• Experience with CRM systems
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Customer service skills
• Technical troubleshooting abilities
• Effective written and verbal communication

Benefits

• Competitive salary
• Flexible work schedule
• Professional development opportunities

Pay

$50,000 annually

Schedule

Full-time, Monday through Friday, 9 AM to 5 PM

Contact

To apply, please fill out the form below.