Guest Services Supervisor - WorldMark Birch Bay and Blaine Resorts

How You’ll Shine

As a Guest Services Supervisor, you’ll set the bar of excellence for your team every day. Through positive leadership, you’ll empower them to improve guest satisfaction by successfully resolving issues, anticipating needs, and exceeding expectations. While directing front and back-of-house operations, you’ll be on the constant lookout for new ways to enhance the guest experience.

How You'll Make An Impact

• Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
• Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team.
• Maintain room inventory accurately and efficiently.
• Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
• Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
• Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
• Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

What You’ll Bring

• Valid driver’s license.
• Demonstrated ability to work under pressure.
• Basic leadership skills with ability to coach, mentor, and train staff.
• Excellent verbal and written communication as well as excellent hospitality service skills.
• Working knowledge of various computer software programs including property management systems.
• Comprehension and literacy for analyzing reports.
• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.

How You'll Be Rewarded

• Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
• Medical, Dental, Vision, Flexible Spending Accounts, Life and Accident coverage, Disability, Wish Day paid time to volunteer at an approved organization of your choice, 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information).
• Legal and identity theft plan, Voluntary income protection benefits, Wellness program (subject to provider availability), Employee Assistance Program, Paid time off including 12 vacation days and 6 holidays per year, prorated based on your hire date, Sick leave in accordance with applicable laws and/or ordinances.
• Compensation generally starting at $21.00 - $23.00 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.