Guest Services Supervisor

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain a friendly and warm demeanor. Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be aware of all rates, packages, and promotions currently offered.
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
• Perform all duties of Guest Services Agent. Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
• Monitor key control to maintain hotel security.
• Answer all guest inquiries in a timely and professional nature.
• Aid in training and cross training of new hires and current employees on a regular basis. Attend meetings/training as required by management.

Qualifications

• Minimum of 2 years prior customer service experience preferred.
• General knowledge of bookkeeping and audit procedures helpful.
• High school diploma or equivalent combination of education and work experience.

Physical Demands

This is a physically demanding job that requires extended periods of walking, standing and occasional lifting of up to 50 pounds (computer paper, guest luggage etc.). Reasonable accommodations may be made to enable eligible individuals to perform the essential functions.

Benefits

We offer a comprehensive benefits package including health coverage that works for you, secure your future with our 401K plan and discretionary yearly match, peace of mind with paid group term life insurance for select positions, 50% shared cost short-term disability, and the option to purchase additional employee paid life insurance. Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered! Additionally, we provide an Employee Assistance Program (EAP), a sober support network, and a commitment to being a recovery-friendly workplace.

Pay

The salary range for this position is TBD based on experience and qualifications.

Schedule

The schedule for this position is full-time.