Guest Services Supervisor | Part-Time | Tyson Events Center

About the role

The Guest Services Supervisor is an event-based position that oversees the Guest Services Staff and supports guest services operations at the Tyson Events Center. This position provides frontline leadership and hands-on operational support to ensure guest safety and meet the needs of guests as they attend events at the Tyson Events Center.

Responsibilities

• Oversee Guest Services Representatives on event days.
• Provide exceptional customer service and assistance to all guests.
• Serve as a first point of contact for escalated guest issues.
• Greet and scan tickets as guests enter the building.
• Greet and usher guests to their seats.
• Provide directional assistance to guests throughout the facility.
• Control and monitor all access to all restricted areas for events.
• Provide a safe and secure environment for the Tyson Events Center.
• Report actual/suspected violations of Tyson Events Center policies, procedures, rules, or regulations to management.
• Complete incident reports for incidents occurring during events.
• Ensure emergency exits remain clear at all times.
• Act as a member of the emergency evacuation team by directing guests to emergency exits.
• Assist guests with different needs in entering/exiting the facility.
• Move around to various positions/locations as event needs.
• Hand out materials to guests as needed for events.
• Follow all event procedures and safety standards.

Qualifications

• A high school diploma or equivalent required.
• Previous supervisory experience preferred.
• Comfortable working with the public with an outgoing and friendly personality.
• Strong problem-solving skills with the ability to remain calm and professional under pressure.
• Ability to communicate clearly and concisely.
• Ability to work both independently and as part of a team.
• Must be comfortable working in a loud environment and around large crowds.
• Flexible availability, including evenings, weekends, and holidays.
• Physically able to stand for extended periods and lift/carry heavy items as needed.