Guest Services Supervisor, Hiring Bonus

About the role

The Guest Services Supervisor is responsible for supervising guest services operations, ensuring exceptional guest experiences, and supporting the front office team. This role assists with staff scheduling, training, handling guest concerns, and maintaining hotel policies and procedures.

Responsibilities

• Supervise the daily operations of the front desk, concierge, beach attendant and dockmaster.
• Welcome guests and ensure a positive check-in and check-out experience.
• Create team member schedules and ensure adequate shift coverage.
• Handle guest complaints and resolve issues promptly and professionally.
• Maintain accurate guest records using the hotel's property management system (HMS).
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Prepare for daily line up meetings and inventory control.
• Maintain compliance with hotel policies, safety regulations, and service standards.

Requirements

• Excellent communication skills.
• A positive energy.
• An attention to detail.
• A big smile.
• Ability to set the example of service level expectations.
• A 'can do' attitude and a willingness to learn.

Culture

Noble House Hotels & Resorts is a family-owned and operated company dedicated to building and managing exceptional luxury properties and experiences throughout the United States and Mexico. The collection reflects and celebrates the diversity, history and character of each unique destination, delivering unparalleled experiences and guest services. Comprised of more than 30 hotels and resorts, the Napa Valley Wine Train, 88 dining outlets, spas, marinas and private residences, Noble House embodies the true spirit of hospitality and embraces a genuine curiosity for new places, culture and cuisine.

The JOB: The Guest Services Supervisor is responsible for supervising guest services operations, ensuring exceptional guest experiences, and supporting the front office team. This role assists with staff scheduling, training, handling guest concerns, and maintaining hotel policies and procedures.

Benefits

In return, you are rewarded with a competitive compensation package including competitive pay, health benefits, PTO, matching 401K, paid holidays, generous travel benefits and the opportunity to be a part of an amazing team providing the highest level of luxury service.

Pay

$25 per hour (DOE)