Guest Services Supervisor

Your Role

In the position of Guest Services Supervisor, you'll play a crucial role in leading our team and ensuring our guests receive exceptional service.

Responsibilities

• Provide attentive, friendly, and efficient service at the Front Desk, ensuring every guest feels welcomed and valued.
• Handle all guest requests, problems, and complaints with professionalism and follow up to ensure complete satisfaction.
• Assist in motivating, coaching, and managing the Front Office team, including hiring and training.
• Maximize room revenue and occupancy by analyzing daily reports, monitoring rate efficiency, and overseeing credit reports.
• Assist with scheduling and reviewing payroll submittals.
• Work closely with Accounting to handle purchase orders, invoices, returned checks, rejected credit cards, employee discrepancies, etc.
• Ensure proper cash handling, monitor reservations for courtesy and upselling, and manage key control and Front Office procedures.
• Participate in M.O.D. and Night Audit coverage as scheduled.
• Other duties as assigned.

Requirements

• At least 2+ years progressive experience hotel front office operations.
• Previous supervisory experience preferred.
• A high school diploma or equivalent is required; a 2 to 4-year college degree is preferred.
• Must be proficient with Windows operating systems.
• Flexible availability.

Benefits

• Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days (Full-time team members).
• Holidays & Paid Time Off (For eligible team members).
• 401(k) Retirement Plan with generous company match.
• Education Program with tuition reimbursement.
• Hotel Travel Discounts with special rates.
• Daily Pay – Access your earnings when you need them.

Pay

Hourly pay: 29.00