Guest Services Supervisor

About the Role

Live! by Loews - Arlington offers careers at a high-energy hotel in the Arlington Entertainment District, between Globe Life Field and AT&T Stadium. Team members support 300 guestrooms, multiple dining venues, an infinity-edge pool, and connected access to Loews Arlington Hotel & Convention Center.

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have.

What We Offer

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days, Vacation, and Holidays
• Paid Bereavement and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks, and more

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery
• Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards
• Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty
• Coordinate room assignments and collaborate with housekeeping to meet guest preferences
• Design and deliver training programs that elevate team skills and operational excellence
• Serve as the primary point of contact for internal and external inquiries
• Conduct audits, maintain accurate financial records, and analyze performance metrics
• Prepare operational and guest experience reports for management review
• Partner on initiatives to promote hotel services and improve efficiency
• Handle emergencies with professionalism, ensuring guest and team safety
• Regular attendance in conformance with standards
• Required to attend all mandatory training sessions and meetings
• May be required to work varying schedules to reflect business needs
• Perform other duties as assigned

Requirements

• Minimum of two years guest service experience in hotel hospitality preferred
• Minimum one-year guest service leadership role preferred
• Experience with previous Property Management System, preferred Opera System
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
• Ability to stand for long periods of time required

Qualifications

• Natural Leader: You motivate and empower others, fostering a culture of collaboration and positivity
• Guest Experience Champion: You anticipate needs and go above and beyond to deliver unforgettable stays
• Clear Communicator: You engage guests and team members with professionalism and warmth
• Proactive Problem Solver: You thrive under pressure, making smart decisions quickly and effectively
• Organized Multitasker: You manage priorities seamlessly in a fast-paced environment

Veterans and military spouses are encouraged to apply.

Who You’ll Supervise

• Front Desk Team
• Guest Services Team