Guest Services Supervisor- Hilton Garden Inn Issaquah, WA

Job Summary

The Guest Services Supervisor is key to the overall experience of our guests, leading the team who makes the first and last impression of our hotel for all of our guests. This role requires a solid knowledge of hotel operations, strong people skills and work ethic, a positive and encouraging management style, and a propensity for creativity and flair.

What You Will Be Doing

• Manages the front desk, hotel lobby, and oversees a seamless arrival and departure experience for guests.
• Oversees all aspects of managing the Guest Services team including hiring, training, and performance management.
• Acts as liaison among multiple hotel departments and overall hotel operations.

Requirements

• Exceptional written and verbal communication skills.
• Solid understanding of training and working within hotel brand standards.
• Ability to optimize guest satisfaction.
• Computer proficiency.
• Minimum of 2 years Guest Services and supervisory experience.
• Associates degree or some college preferred.

Benefits

• Salary Range: $23-26/hr
• Insurance: Medical, Dental, Vision Insurance-available for full-time employees and their families
• After 6 months of Employment, Employees are eligible to enroll for 401k with up to a 5% company match
• Short-Term and Long-Term Disability Insurance
• Supplemental Life Insurance
• Flexible Savings Account
• Retail Paid Time Off
• Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day

About the Company

Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives. We have redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all of our hotels, these values aren’t posted on a wall and ignored. They define who we are and how we conduct ourselves with investors, guests and one another.

Equal Opportunity Employer

Hotel Equities is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic.