Guest Services Supervisor
Job Overview
As a Guest Services Supervisor, you will oversee daily operations, ensuring exceptional hospitality and service. Acting as a representative of hotel management, you will lead the Guest Services team, resolve guest concerns, and maintain a welcoming atmosphere.
Key Responsibilities
Leadership & Supervision: Guide and support the Guest Services team, ensuring efficient and seamless service delivery.
Conflict Resolution: Demonstrate effective conflict management skills to maintain a harmonious work environment.
Guest Engagement: Interact with guests in a warm and welcoming manner, ensuring exceptional experiences.
Service Excellence: Empower associates to meet high service standards, providing training and support as needed.
Guest Feedback Management: Review guest comment cards and satisfaction scores, implementing improvements to enhance service quality.
Team Development: Conduct training for new hires, ensuring seamless onboarding and operational success.
Transportation Oversight: Manage vehicle maintenance records, schedule services, and oversee transportation bookings to ensure efficiency and safety.
Safety & Compliance: Administer and document random road tests to assess drivers' skills and ensure guest safety.
Communication & Collaboration: Foster a positive and supportive work environment through ongoing team communication and coordination with other hotel departments.
Problem-Solving: Proactively anticipate and address guest needs, ensuring their satisfaction throughout their stay.
Administrative Duties: Maintain accurate records, manage incoming phone calls, and provide timely updates to management.
Perks & Benefits
Health, Dental, and Vision Coverage – Comprehensive plans, including FSA and HSA options.
401(k) with Company Match – Secure your future with our retirement savings plan.
Exclusive Discounts – Enjoy savings on hotel stays, dining, golf, and retail at PCH properties and worldwide through Marriott.
Career Growth Opportunities – Access to ongoing training and development for career advancement.