Guest Services Supervisor

About the role

Guest Services Supervisor at Hampton Inn Miami Coconut Grove Hotel seeks a customer-focused, energetic leader to enhance front desk operations by training, coaching, and mentoring staff.

Responsibilities

• Empower front desk staff to provide superior guest experiences and meet all guest needs with friendly and efficient service.
• Solve problems for guests and encourage the front desk staff to do the same.
• Implement and maintain processes and procedures that exceed guest satisfaction measures.
• Train and support all front desk staff in front desk operations, hotel policies, brand requirements, and customer service standards.
• Develop regular development opportunities for front desk staff to improve the leadership pipeline.
• Oversee financial control procedures for cash, vouchers, inventories, and receivables.

Requirements

• Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies.
• 1-2 years of customer service leadership experience.
• Exceptional verbal and written communication skills.
• Ability to handle multiple responsibilities simultaneously, including answering phone calls, managing guest requests, and coordinating with other departments.
• Ability to build a productive team embodying Hospitality America’s values (PEACH).
• Experience working in a fast-paced, dynamic environment.

Qualifications

• High school diploma or equivalent.
• Experience in a supervisory role preferred.

Skills

• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to multitask and prioritize effectively.
• Knowledge of hotel operations and policies.

Benefits

Competitive Salary, Medical benefits coverage, Paid time off, 401k Retirement Plan.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate the needs of the hotel.

Affirmative Action/EEO Statement

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.