Guest Services Supervisor

Duties and Responsibilities

• Directs workers engaged in taking tickets at the entrance of the facility, seating guests, monitoring door entrances and exits and keeping unauthorized persons out of restricted areas.
• Conduct on-the-job training for new employees.
• Oversee the handling of all needs for guests with disabilities including ticketing, entrance/exiting, seating, and overall, ADA compliance.
• C conducts frequent inspections of the front of house area of the facility, ensuring that all areas are clean, safe, and secure.
• Reviews reports or logs on all incidents and related activities for submittal to the Security Manager.
• Frequently evaluates the performance of all guest services personnel assigned under Lead’s jurisdiction.
• Performs other tasks as assigned.

Supervisory Responsibilities

• Responsibility includes training employees, planning, assigning, and directing work.

Qualifications

• Education and Experience: High School Diploma or GED equivalent1 year of guest services experience in a similar venueGood leadership and communication skills necessaryKnowledge of radio communication equipment Appearance must be clean and neat in appearance.
• Skills and Abilities: Ability to walk freely up and down steps. Ability to speak and understand English. Ability to stand for long periods of time. Ability to work nights, weekends, and holidays.
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
• Working Conditions: Requires ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours. Physical requirements include feeling and reaching with hands and arms, walking, stooping, lifting up to 50 lbs. and standing for extended periods of time. Position often exposed to adverse conditions such as fumes, wet floors, dust, and noise.