Guest Services Supervisor

About the role

We are looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Guest Services Supervisor at our Hampton Inn & Suites Baton Rouge Downtown hotel.

Responsibilities

• Lead the daily operations of the front desk by empowering all front desk staff to provide all guests with a superior check-in/check-out experience and that all guests’ needs are met with friendly and efficient service.
• Act as a problem solver for our guests providing win/win solutions and empower the front desk staff to do the same.
• Implement and maintain processes and procedures that meet or exceed hotel guest satisfaction measures.
• Ensure all front desk staff are trained in all front desk operations, hotel policies, brand requirements, and customer service standards.
• Recruit, mentor, train, and support all front desk staff enabling them to perform at their best.
• Provide regular development opportunities for front desk staff to improve our leadership pipeline.
• Oversee the financial control procedures for cash, vouchers, inventories, and receivables.
• Produce accurate financial reports in a timely manner.
• Ensure personnel files are accurate and comply with both local and federal laws and regulations.

Requirements

• Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies preferred.
• 1-2 years of customer service leadership preferred.
• Exceptional verbal and written communication skills.
• Able to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments.
• Able to cultivate a productive team that embodies PEACH.
• Able to work in a fast-paced, dynamic environment.

Qualifications

• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 50 pounds.
• Must be able to navigate various departments of the organization’s physical premises.

Skills

• Customer Service Leadership
• Problem Solving
• Training and Development
• Financial Management
• Team Building
• Communication Skills
• Physical Stamina

Benefits

• Competitive Salary
• Exciting and Fun Work Environment
• Top Notch Training and Growth Opportunities
• Medical, Dental, and Vision coverage
• Paid vacation time
• 401k Retirement Plan

Pay

Competitive Salary

Schedule

Fast-paced, dynamic environment