Guest Services Staff - Bowery Presents MA | The Sinclair, Royale, Roadrunner,The Sinclair, Royale, Roadrunner, Suffolk Downs
AEG · Boston, MA · 1 mo ago
On-siteOTHRFull-time
We need to output HTML fragment with sections for each role? The posting includes multiple positions: Box Office Attendant, Guest Services Staff, Guest Services Supervisor, VIP Coordinator. We need to reformat a job posting into clean semantic HTML. Use for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading (the page already shows it). So we should not put job title as heading. Instead we need sections like Responsibilities, Qualifications, etc. For each role we need to include its content under appropriate headings.
We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate, duplicated lines, application instructions, etc. Also we must include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless posting actually states them.
We have Pay Scale and Benefits info for VIP Coordinator only? Actually at end: "Pay Scale: $16.07 - $23.57 Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits: This position may be eligible for benefits (ACA qualification)." This appears after VIP Coordinator summary? It might apply to VIP Coordinator? It says "Pay Scale: $16.07 - $23.57 Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits: This position may be eligible for benefits (ACA qualification)." Likely refers to VIP Coordinator (the last role). We'll include Pay and Benefits sections for VIP Coordinator only.
We also need to include any schedule info? Not explicit besides "Available to work flexible hours, including nights and weekends" etc. That's schedule info but not a separate schedule section? The instruction says create Schedule section only if posting actually states them. The posting includes statements about availability to work nights, weekends, holidays. That's schedule info. Should we create a Schedule section? Possibly yes, but we need to see if we should treat that as part of Qualifications or Requirements. The instruction: "Prefer a few substantive sections over many thin ones." So maybe we incorporate schedule info into Qualifications or Requirements rather than separate Schedule section unless explicitly labeled. The posting does not have a heading "Schedule". It includes statements like "Available to work flexible hours, including nights and weekends". That's part of Qualifications. So we can keep within Qualifications.
Similarly Benefits: only for VIP Coordinator we have benefits statement. So we will create Benefits section for VIP Coordinator.
Pay: only for VIP Coordinator we have Pay Scale. So create Pay section for VIP Coordinator.
We need to avoid repeating job title as heading. So for each role we will have maybe a
for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading (the page already shows it). So we should not put job title as heading. Instead we need sections like Responsibilities, Qualifications, etc. For each role we need to include its content under appropriate headings.
We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate, duplicated lines, application instructions, etc. Also we must include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless posting actually states them.
We have Pay Scale and Benefits info for VIP Coordinator only? Actually at end: "Pay Scale: $16.07 - $23.57 Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits: This position may be eligible for benefits (ACA qualification)." This appears after VIP Coordinator summary? It might apply to VIP Coordinator? It says "Pay Scale: $16.07 - $23.57 Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits: This position may be eligible for benefits (ACA qualification)." Likely refers to VIP Coordinator (the last role). We'll include Pay and Benefits sections for VIP Coordinator only.
We also need to include any schedule info? Not explicit besides "Available to work flexible hours, including nights and weekends" etc. That's schedule info but not a separate schedule section? The instruction says create Schedule section only if posting actually states them. The posting includes statements about availability to work nights, weekends, holidays. That's schedule info. Should we create a Schedule section? Possibly yes, but we need to see if we should treat that as part of Qualifications or Requirements. The instruction: "Prefer a few substantive sections over many thin ones." So maybe we incorporate schedule info into Qualifications or Requirements rather than separate Schedule section unless explicitly labeled. The posting does not have a heading "Schedule". It includes statements like "Available to work flexible hours, including nights and weekends". That's part of Qualifications. So we can keep within Qualifications.
Similarly Benefits: only for VIP Coordinator we have benefits statement. So we will create Benefits section for VIP Coordinator.
Pay: only for VIP Coordinator we have Pay Scale. So create Pay section for VIP Coordinator.
We need to avoid repeating job title as heading. So for each role we will have maybe a for Responsibilities, another for Qualifications, maybe Skills? But we can combine Qualifications and Skills? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should use those headings only if content exists. For each role we could have Responsibilities and Qualifications sections. Possibly also Skills if distinct. But we can keep Qualifications covering skills.
We need to output ONLY the HTML fragment, no /, no markdown fences.
Thus we will produce something like:
Responsibilities
- ...
...
Qualifications
- ...
...
But we need separate sections for each role? Could wrap each role in a with maybe a heading? But we cannot repeat job title as heading. Could we use for role? Not allowed? The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings for role titles, but says "Do NOT repeat the job title as a heading (the page already shows it)". So we should not use job title as heading. We could still have a for role? Might be considered repeating job title as heading. Safer to not include any heading for role; just start with Responsibilities . But then how to differentiate roles? Could use with aria-label? Not required. Probably okay to just have consecutive sections.
Thus output:
Responsibilities
... for Box Office Attendant
Qualifications
... for Box Office Attendant
Then repeat for Guest Services Staff, etc.
But we need to ensure we don't duplicate headings across roles without separation; maybe wrap each role in and inside use headings. That's fine.
We must not include boilerplate like EEO, etc. Already removed.
Let's extract content for each role.
Box Office Attendant:
Summary: "The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments."
Primary Responsibilities list:
- Accurately and efficiently processes orders for and collect payments from guests.
- Follow cash handling and inventory procedures to ensure security of assets and inventory.
- Greet customers with a positive and friendly demeanor.
- Assist guests by providing information, answering questions and processing requests.
- Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
- Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
- Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.
Qualifications:
- A minimum education level of: High School Diploma or its equivalency
- A minimum of 1+ years of related work experience
- Excellent customer service skills
- Must be able to work independently and in a team setting
- Good communication skills to effectively communicate with customers and co-workers
- Basic Math skills
- Must be responsible and professional
- Effective decision-making skills
- Demonstrated ability to work in a fast-paced environment
- Available to work flexible hours, including nights and weekends
We could combine some items.
Guest Services Staff:
Summary: "Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner."
Primary Responsibilities:
- Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
- Operate the various coat check rooms within established guidelines and procedures at the venue.
- Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
- Great guests and resolve guest complaints, escalating concerns as necessary. (Probably "Greet guests")
- Monitor guest conduct to ensure a safe and secure environment for all.
- Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
- Seat guests and assist ADA patrons.
- Enforce all policies and procedures of the venue.
- Complete all company and venue required trainings and participate in employee meetings.
- Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
- Monitor venue during guest arrival and exit to comply with fire department safety regulations.
- Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.
Qualifications:
- A minimum education level of: High School Diploma or its equivalency
- A minimum of 1-2 years of related work experience
- Ability to work in varying conditions
- Ability to lift 50 lbs. without assistance
- Positive attitude with superior customer service skills
- Ability to stand, walk, and climb stairs for long periods of time
Preferences:
- Previous experience working in events and knowledge of the music industry preferred
- Availability to work nights, weekends, and holidays as needed according to venue schedule.
We could incorporate Preferences into Qualifications or separate? Probably Qualifications.
Guest Services Supervisor:
Summary: "The Guest Services Supervisor will ensure a superior level of guest service is provided to all guests. Additionally, this position will monitor and report any policy and procedure violations regarding issues with guest behavior. The Supervisor Guest Services will also communicate within the department and other departments related to ticketing, VIP guests, safety hazards, etc."
Primary Responsibilities:
- Monitor and report all policies and procedures violations.
- Respond to guest behavior issues.
- Assist with patron issues or complaints and report any activities or behaviors that conflict with facility/event policy or code of conduct to Manager Operations.
- Communicate with staff regarding responsibilities, ticketing, VIP guests, safety/hazards and any issues that may occur during scheduled shows and performances.
- Responsible for staff check in to ensure clocking in/out, breaks are taken, and ensure proper coverage of staff in appropriate work areas during shows and performances while staff is on break.
- Oversee designated VIP areas and help liaison between staff and appropriate departments if needed. Ensure designated VIP areas are set up, clean, and ready for patron entry and assist with breakdown after event.
- Seat guests and assist ADA patrons while complying with facility/event ADA requirements.
Qualifications:
- A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred)
- A minimum of 3-5 years of related work experience.
- Ability to effectively supervise, motivate, and lead a productive team.
- Proficient in Microsoft Office and ability to learn required business systems (Word, Excel, Outlook, and PowerPoint)
- Excellent interpersonal, communication, and problem-solving skills.
- Ability to work in a fast-paced environment.
- Available to work nights, weekends, and holidays.
VIP Coordinator:
Summary: "The VIP Coordinator will manage the VIP list and proactively monitor and engage with VIP clients to provide the highest quality of customer service. This position will maintain the professionalism, cleanliness, and standards of all VIP areas and ensure efficiency of execution and delivery of amenities and services."
Primary Responsibilities:
- Proactively monitor and engage with VIP clients and provide the highest quality of customer service in a friendly and timely manner.
- Build and maintain relationships with VIP clients to maintain long term business and drive sales.
- Manage VIP list and work to effectively accommodate guests with disabilities while complying with facility/event ADA requirements.
- Execute delivery and placement of arrival amenities.
- Gather feedback from clients regarding product and services and report to management to ensure improvement and efficiency according to client needs.
- Maintain professionalism, cleanliness, and standards of all VIP areas.
- May assist with general office duties.
Qualifications:
- A minimum education level of: High School Diploma or its equivalency
- A minimum of 2-3 years of related work experience.
- Proficient in Microsoft Office Suite (Outlook, Word, and Excel)
- Exceptional organizational skills and attention to detail.
- Strong interpersonal, verbal and written communication skills.
- Positive attitude with superior customer service skills.
- Ability to work in a fast-paced environment.
- Must be able to work evenings, weekends, and holidays as needed.
Pay Scale: $16.07 - $23.57
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits: This position may be eligible for benefits (ACA qualification).
Other boilerplate after that: "AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description. Employer does not offer work visa sponsorship for this position." This is boilerplate; we should remove.
Now construct HTML.
We
Responsibilities
- ... ...
Qualifications
- ... ...
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings for role titles, but says "Do NOT repeat the job title as a heading (the page already shows it)". So we should not use job title as heading. We could still have a for role? Might be considered repeating job title as heading. Safer to not include any heading for role; just start with Responsibilities . But then how to differentiate roles? Could use with aria-label? Not required. Probably okay to just have consecutive sections.
Thus output:
Responsibilities
... for Box Office Attendant
Qualifications
... for Box Office Attendant
Then repeat for Guest Services Staff, etc.
But we need to ensure we don't duplicate headings across roles without separation; maybe wrap each role in and inside use headings. That's fine.
We must not include boilerplate like EEO, etc. Already removed.
Let's extract content for each role.
Box Office Attendant:
Summary: "The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments."
Primary Responsibilities list:
- Accurately and efficiently processes orders for and collect payments from guests.
- Follow cash handling and inventory procedures to ensure security of assets and inventory.
- Greet customers with a positive and friendly demeanor.
- Assist guests by providing information, answering questions and processing requests.
- Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
- Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
- Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.
Qualifications:
- A minimum education level of: High School Diploma or its equivalency
- A minimum of 1+ years of related work experience
- Excellent customer service skills
- Must be able to work independently and in a team setting
- Good communication skills to effectively communicate with customers and co-workers
- Basic Math skills
- Must be responsible and professional
- Effective decision-making skills
- Demonstrated ability to work in a fast-paced environment
- Available to work flexible hours, including nights and weekends
We could combine some items.
Guest Services Staff:
Summary: "Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner."
Primary Responsibilities:
- Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
- Operate the various coat check rooms within established guidelines and procedures at the venue.
- Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
- Great guests and resolve guest complaints, escalating concerns as necessary. (Probably "Greet guests")
- Monitor guest conduct to ensure a safe and secure environment for all.
- Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
- Seat guests and assist ADA patrons.
- Enforce all policies and procedures of the venue.
- Complete all company and venue required trainings and participate in employee meetings.
- Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
- Monitor venue during guest arrival and exit to comply with fire department safety regulations.
- Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.
Qualifications:
- A minimum education level of: High School Diploma or its equivalency
- A minimum of 1-2 years of related work experience
- Ability to work in varying conditions
- Ability to lift 50 lbs. without assistance
- Positive attitude with superior customer service skills
- Ability to stand, walk, and climb stairs for long periods of time
Preferences:
- Previous experience working in events and knowledge of the music industry preferred
- Availability to work nights, weekends, and holidays as needed according to venue schedule.
We could incorporate Preferences into Qualifications or separate? Probably Qualifications.
Guest Services Supervisor:
Summary: "The Guest Services Supervisor will ensure a superior level of guest service is provided to all guests. Additionally, this position will monitor and report any policy and procedure violations regarding issues with guest behavior. The Supervisor Guest Services will also communicate within the department and other departments related to ticketing, VIP guests, safety hazards, etc."
Primary Responsibilities:
- Monitor and report all policies and procedures violations.
- Respond to guest behavior issues.
- Assist with patron issues or complaints and report any activities or behaviors that conflict with facility/event policy or code of conduct to Manager Operations.
- Communicate with staff regarding responsibilities, ticketing, VIP guests, safety/hazards and any issues that may occur during scheduled shows and performances.
- Responsible for staff check in to ensure clocking in/out, breaks are taken, and ensure proper coverage of staff in appropriate work areas during shows and performances while staff is on break.
- Oversee designated VIP areas and help liaison between staff and appropriate departments if needed. Ensure designated VIP areas are set up, clean, and ready for patron entry and assist with breakdown after event.
- Seat guests and assist ADA patrons while complying with facility/event ADA requirements.
Qualifications:
- A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred)
- A minimum of 3-5 years of related work experience.
- Ability to effectively supervise, motivate, and lead a productive team.
- Proficient in Microsoft Office and ability to learn required business systems (Word, Excel, Outlook, and PowerPoint)
- Excellent interpersonal, communication, and problem-solving skills.
- Ability to work in a fast-paced environment.
- Available to work nights, weekends, and holidays.
VIP Coordinator:
Summary: "The VIP Coordinator will manage the VIP list and proactively monitor and engage with VIP clients to provide the highest quality of customer service. This position will maintain the professionalism, cleanliness, and standards of all VIP areas and ensure efficiency of execution and delivery of amenities and services."
Primary Responsibilities:
- Proactively monitor and engage with VIP clients and provide the highest quality of customer service in a friendly and timely manner.
- Build and maintain relationships with VIP clients to maintain long term business and drive sales.
- Manage VIP list and work to effectively accommodate guests with disabilities while complying with facility/event ADA requirements.
- Execute delivery and placement of arrival amenities.
- Gather feedback from clients regarding product and services and report to management to ensure improvement and efficiency according to client needs.
- Maintain professionalism, cleanliness, and standards of all VIP areas.
- May assist with general office duties.
Qualifications:
- A minimum education level of: High School Diploma or its equivalency
- A minimum of 2-3 years of related work experience.
- Proficient in Microsoft Office Suite (Outlook, Word, and Excel)
- Exceptional organizational skills and attention to detail.
- Strong interpersonal, verbal and written communication skills.
- Positive attitude with superior customer service skills.
- Ability to work in a fast-paced environment.
- Must be able to work evenings, weekends, and holidays as needed.
Pay Scale: $16.07 - $23.57
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits: This position may be eligible for benefits (ACA qualification).
Other boilerplate after that: "AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description. Employer does not offer work visa sponsorship for this position." This is boilerplate; we should remove.
Now construct HTML.
We
Responsibilities
- ... for Box Office Attendant
Qualifications
- ... for Box Office Attendant