Guest Services Specialist I

About the role

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607‑bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer. Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Job Summary: Serves as a liaison between patients and families and the organization in facilitating or negotiating positive outcomes and solutions to needs or concerns. Responds to the patient, family, staff and community in determining and providing for the needs of patients. Provides information/serves as a resource for Advance Directives and patient rights/responsibilities.

Responsibilities

• Demonstrates appropriate communication of information to all ages and populations and responds to all customers/patients requests and needs (e.g., hard of hearing, difficulty walking, small children).
• Assists patients to various departments as needed by giving directions, escorting them ambulatory or via wheelchair.
• Interviews patients (or their authorized representatives) to obtain demographic information for input into LMC’s Electronic Health Record (EHR).
• Maintains a complete understanding and working knowledge of how to accurately register patients in LMC’s EHR.
• Serv