Guest Services Specialist

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

About the role

As the Guest Service Specialist, you will be the first impression and first point of contact for clients, visitors, and employees. The role plays a crucial part in creating a memorable, elevated, and professional interaction with everyone who steps into the workplace. The ideal candidate will handle phone calls, greet guests, perform administrative tasks, ensure smooth operations, and deliver exceptional customer service. This position offers an exciting opportunity to join a dynamic team and contribute to the overall success of our company through excellent communication and organizational skills.

Responsibilities

• Book and manage the day‑to‑day experience of conference rooms, visitor offices, and MPR spaces.
• Monitor all arriving clients, candidates, visiting employees, and guests to ensure a smooth arrival experience.
• Provide an elevated experience with proactive and engaged communication, a sense of urgency, and collaboration.

Requirements

• High school diploma or equivalent; college degree preferred.
• Experience working in a corporate or legal environment.
• Experience partnering with facilities, catering, and AV teams to ensure meetings and offices are set up properly.
• Ability to support a high volume of communication via email, Teams, and in person.
• Comfortable with a role that moves around the workplace rather than remaining static behind a reception desk.
• Ability to lift or move 40 lb (or greater).
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lb.
• Ability to walk, bend, kneel, stand, or sit for an extended period of time.

Pay

The compensation range for this role is $26.00 to $31.00 USD per hour. Actual compensation within that range will depend on the individual's location, skills, experience, and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)