Guest Services Specialist (Bellman, shuttle driver)

Essential Job Functions

• Maintain the highest degree of guest service.
• Assist guests with loading, unloading, and transport of luggage and other miscellaneous items up to 50 lbs; heavier items require team lift or mechanical aids).
• Safely operate vehicles, large and small, with manual or automatic transmission.
• Maintain the highest degree of personal and property safety for guests and the Company.
• Assist with shuttle service operation as necessary.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition (S.T.A.R.).
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
• Coat Check Responsibilities:
  • Greet guests and accept coats, bags, and personal items for storage.
  • Issue claim tickets and ensure accurate tracking of all checked items.
  • Safely store items in an organized manner to prevent loss or damage.
  • Retrieve items promptly and courteously upon guest request.
  • Report any suspicious items or unclaimed belongings to Security immediately.
  • Maintain cleanliness and orderliness of the coat check area.

Other Job Functions

• Aid guests with dead batteries, flat tires, and the loading or unloading of large or unwieldy items (e.g. items won during contests/giveaways).
• Aid with bus group luggage.
• Perform miscellaneous duties as assigned.

Job Qualifications

• Experience Required: Minimum of five (5) years driving experience.
• Education Required: High school diploma or equivalent preferred.
• Skills, Knowledge and/or Abilities Required: Ability to communicate effectively with others. Ability to understand and comply with department, Company, and government agency regulations. Ability to repeatedly bend and stoop to get into and out of vehicles. Ability to lift up to 50 lbs.
• Licenses, Certifications, Bonding, and/or Testing Required: Must have a valid driver’s license. Must be able to be insured by company insurance carrier.
• Specialized Requirements: None.