Guest Services Specialist

Key Responsibilities

• Personally conduct Sample Sessions and convert them into training agreements and memberships.
• Execute membership appointments and close new membership sales.
• Coach location team members on the membership and premium service sales process.
• Work with sales specialists and team members to manage schedules effectively, support floor efforts, and add new clients and members.
• Ensure fast, professional follow-up on leads, inquiries, and prospective members.
• Track, report, and improve key sales metrics, including new memberships, training agreements, and conversion rates.
• Participate in daily and weekly meetings to review performance, coach priorities, and align on sales goals.
• Partner with department managers to align strategies, resources, and guest experience standards.
• Represent Midwest Shooting Center with professionalism, hospitality, and a customer-first attitude.

What Success Looks Like

• High conversion from Sample Sessions into Gross Training Sales (GTS).
• Consistent achievement or overachievement of sales and service targets.
• Guests become long-term members and training clients through excellent first impressions and follow-up.
• Predictable membership and training growth for the location.
• Strong team alignment around membership conversion, premium services, and the Midwest Shooting Center guest experience.

Skills & Traits Needed

• Strong sales ability, especially in one-on-one Sample Sessions and membership conversations.
• Ability to coach, support, and develop other team members.
• Organized and disciplined in tracking sales activity, follow-up, and performance metrics.
• Positive, customer-first attitude with high energy and professionalism.
• Comfort leading from the front and setting the standard for guest engagement.
• Strong verbal and written communication skills.

Metrics You’ll Be Measured On

• Individual Gross Training Sales (GTS) from Sample Sessions.
• Location total Gross Training Sales (GTS) from Sample Sessions.
• New memberships sold.
• Location membership conversion.

Compensation & Benefits

• Annual salary range: $17 per hour + performance commissions.
• Performance-based incentives.
• Health, dental, and vision insurance.
• Employee discounts on products, services, and training.
• Career growth opportunities within a rapidly expanding company.