Guest Services Representative - The Charmant Hotel

About the role

Geronimo Hospitality Group is a collection of award‑winning boutique hotels, restaurants and clubs that reject the status quo. We create destinations, not pit stops, and look for people ready to push boundaries and value hard work every day. The Charmant Hotel, set in a restored 1898 candy factory, delivers boutique luxury with warm design, rooftop river views, and effortless hospitality in downtown La Crosse.

Job code: GHG24

Benefits

• Employee Discounts
• Paid Time Off
• Training & Development Opportunities
• 401K
• Medical Benefits
• 24/7 Online Care
• Pet Insurance

Responsibilities

• Process guest arrivals and departures, including all necessary payments
• Handle & coordinate room assignments and pre‑arrivals
• Handle guests' concerns
• Offer referral for services and handle requests for information
• Handle and store luggage
• Assist with the check‑in and check‑out of groups and tours
• Assist other departments as required

Requirements

• Education: High school diploma or equivalent
• Experience & Training: Excellent communication skills and professional attitude; effective conflict management and decision making
• Technology/Equipment: Ability to use a variety of computer applications

Preferred qualifications

• Previous experience in customer service

Mandatory requirement

U.S. Work Authorization (required).