Guest Services Representative (Part-time Seasonal)

ZooTampa at Lowry Park is one of the most popular zoos in the southeastern U.S., with over 1 million visitors annually. We offer a lush, tropical garden setting with naturalistic wildlife habitats, educational programming, recreational amenities, up-close animal encounters, and award-winning seasonal events. Our mission is to rescue, rehabilitate, and care for animals while creating exceptional experiences that connect people with wildlife.

About the role

This is a seasonal opportunity expected to end on January 2, 2027. The Guest Services Representative provides outstanding customer service and assists the operations department in contributing to the Zoo’s mission.

Responsibilities

• Greet and direct guests, sell admission tickets, and upsell annual memberships and premium experiences at ticket windows.
• Provide exceptional customer service following department guidelines, including guest screening at point of entry.
• Enforce policies and procedures diplomatically for both guests and employees.
• Handle payment transactions accurately using a cash register or computer, adhering to cash handling guidelines.
• Perform accurate and complete data entry for all guests in the Galaxy database (e.g., memberships, third-party tickets, premium tours).
• Offer general guest services, including guiding, day planning, concierge assistance, and payment transactions.
• Maintain cleanliness and organization of admissions box offices and front gate/plaza areas.
• Follow daily activity schedules and safety guidelines for guests and staff.

Requirements

• High school diploma or equivalency preferred.
• Customer service experience preferred.
• Effective communication skills and ability to build positive relationships across departments.
• Ability to complete projects efficiently and meet management expectations.
• Professionalism in dealing with employees, peers, superiors, and the public.
• Strong time management and decision-making in a fast-paced environment.
• Ability to follow instructions and adapt to multi-tasking while maintaining a positive attitude.
• Data entry experience: minimum 40 WPM typing and 8,000 KPH alphanumeric.
• Cash handling experience preferred.
• Ability to work in extreme Florida weather (heat, rain, cold) and stand/walk for extended periods.
• Proficiency with radio, telephone, and computer for communication and instructions.
• Manual dexterity for typing, handling tools, and equipment.
• Sufficient cognitive ability, auditory/visual acuity, and communication skills for safety compliance.
• Willingness to work varied shifts, including holidays, weekends, and special events.
• Ability to staff unexpected shifts and special events/exhibits.
• Physical ability to sit, bend, reach, stand, walk, lift/carry up to 30 lbs, and navigate paved or uneven pathways.
• All activities must align with AZA standards, laws, safety, and animal welfare guidelines.

Benefits

• Employee Assistance Program.
• Discounted gym membership.
• Free membership to ZooTampa, MOSI, Glazer Children’s Museum, and the Florida Aquarium.
• Free or discounted admission to many Florida attractions.
• Discounts on food, beverage, and merchandise.