Guest Services Representative

About the role

Legends Global, the leader in privately managed public assembly facilities, is recruiting part-time associates for the Guest Services department at Truist Arena in Highland Heights, Kentucky. Our business is event-based and labor needs vary widely from week to week and event to event. All part-time positions are “as needed” and do not offer consistent schedules or a guaranteed number of hours per week.

Responsibilities

• Greet all patrons to the facility while keeping guests moving at all times.
• Ensure all guests have tickets, scan tickets, and/or keep a count of arriving guests.
• Provide guests with directions to their ticketed seat and other areas of the arena as needed.
• Confirm guests are sitting in the section per their ticket.
• Deny entrance to guests attempting to enter the facility without proper credentials or ticket.
• Check that assigned area is clean and presentable prior to doors opening; keep all walkways and aisles clear during the event.
• Recognize potential guest and safety issues; report incidents and concerns to supervisor.
• Provide guests with the best possible service—listen to all issues, concerns, and requests for assistance.

Requirements

• Deal tactfully, helpfully, and professionally with the public to provide event information and answer questions.
• Dependably work flexible hours including days, evenings, weekends, and/or holidays.
• Prioritize and handle multiple tasks simultaneously.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Excellent organization and communication skills.
• Professional presentation, appearance, and work ethic.
• Work with limited supervision and as a team member in a fast-paced environment.
• Stand for extended periods and navigate the arena as needed to assist guests and colleagues.

Qualifications

• High School diploma or G.E.D. required.
• Prior customer service experience preferred.
• Prior experience in a stadium or arena in a guest service or security role preferred but not required.
• Some computer and/or smartphone knowledge.