Guest Services Representative

About the role

Join a 2025 USA Today Top Workplace where we prioritize our employees’ well-being and growth. As a Retail Specialist, you will assist guests in coordinating their ideal spa experience, customizing each stay with skincare and retail recommendations. You’ll ensure guests have a memorable experience, leaving with a stronger sense of wellness than when they arrived. You’ll also manage the boutique and inventory needs, ensuring products are available for guests to take home and enjoy an at-home-spa experience.

Responsibilities

• Assist guests in coordinating their ideal spa experience
• Provide customized skincare and retail recommendations
• Ensure guests leave with a stronger sense of wellness
• Manage boutique and inventory needs
• Ensure products are available for guests to purchase for at-home use