Guest Services Representative

Duties and Responsibilities

• Pleasantly greets and assists guests in person or by phone and provides information and/or directions related to Navy Pier, public programs, events and other offerings and/or City of Chicago information.
• Facilitate and respond to informational needs of guests, contacts other Navy Pier, Inc. departments and/or personnel as needed to provide necessary assistance.
• Handles guest complaints, concerns, or compliments and reports to department management as directed.
• Receives and secures lost and found items and processes according to established policy.
• Stocks and distributes Visitor Guides and other related Navy Pier, Inc., and public program literature.

Education and Experience

• A high school diploma or equivalent.
• A minimum of 6 months of customer service or related experience, preferably 12 or more months of in-person customer service experience.

Additional Qualifications

• Excellent verbal, written and interpersonal communication skills required.
• Excellent customer service skills with demonstrated initiative and ability to assist guests required.
• Maintain a neat and professional appearance.
• Ability and willingness to work a varied schedule including days, nights, weekends, and holidays.
• Ability to handle multiple tasks in a sometimes-high-pressure environment.
• Familiarity with City of Chicago attractions, landmarks, public transportation.
• Familiarity with Navy Pier facilities and events are preferred.