Guest Services Representative

About the role

My Place Hotel in Dickinson is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property. Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift.

Responsibilities

• Serve as the first point of contact for guests during arrival, stay, and departure
• Complete reservations, check-ins, and check-outs using hotel systems
• Post and verify charges including room rates, taxes, My Store purchases, and pet fees
• Explain hotel amenities, rewards program participation, and local dining, shopping, and attractions
• Address guest concerns professionally and escalate issues when appropriate
• Complete laundry and cleaning tasks
• Maintain the coffee bar and lobby
• Clear snow and ice from entrances and sidewalks as needed
• Deliver guest items such as towels, cribs, and toiletries
• Issue and track keys and key cards for housekeeping and maintenance
• Support housekeeping with guest room cleaning during high occupancy or staffing shortages
• Answer and route incoming calls using proper phone etiquette
• Record messages accurately and manage guest wake-up requests
• Process credit card authorizations and cash transactions
• Maintain accurate shift paperwork including call logs, cash logs, and Night Audit documentation
• Keep the Front Desk Log current and report operational or maintenance concerns to the General Manager
• Follow all safety and security procedures
• Conduct routine walkthroughs of floors, stairwells, entrances, and exterior areas
• Monitor doors and lighting to ensure a secure environment

Qualifications

• Basic computer proficiency (Microsoft Office)
• Strong customer service and communication skills
• Ability to multitask, stay organized, and work independently
• Reliable attendance and professional conduct
• Comfortable handling cash and maintaining accurate records

Pay

$15-16 per hour

Benefits

• Monthly bonus potential
• Bi-weekly direct deposit
• Flexible scheduling
• Cross-training and advancement opportunities

Schedule

Shifts: 8:00 AM - 4:00 PM / 4:00 PM - 12:00 AM