Guest Services Representative

About the role

My Place Hotel in Wixom is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property. Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift.

Responsibilities

• Front Desk & Guest Experience: Serve as the first point of contact for guests during arrival, stay, and departure; complete reservations, check-ins, and check-outs using hotel systems; post and verify charges including room rates, taxes, My Store purchases, and pet fees; explain hotel amenities, rewards program participation, and local dining, shopping, and attractions; address guest concerns professionally and escalate issues when appropriate; complete laundry and cleaning tasks.
• Operational & Cleaning Assistance: Complete laundry, stocking supplies, and sanitizing common areas; maintain the coffee bar and lobby; clear snow and ice from entrances and sidewalks as needed; deliver guest items such as towels, cribs, and toiletries; issue and track keys and key cards for housekeeping and maintenance; support housekeeping with guest room cleaning during high occupancy or staffing shortages.
• Communication & Phone Support: Answer and route incoming calls using proper phone etiquette; record messages accurately and manage guest wake-up requests.
• Cash Handling & Records: Process credit card authorizations and cash transactions; maintain accurate shift paperwork including call logs, cash logs, and Night Audit documentation; keep the Front Desk Log current and report operational or maintenance concerns to the General Manager.
• Safety, Security & Property Support: Follow all safety and security procedures; conduct routine walkthroughs of floors, stairwells, entrances, and exterior areas; monitor doors and lighting to ensure a secure environment.

Requirements

• Basic computer proficiency (Microsoft Office)
• Strong customer service and communication skills
• Ability to multitask, stay organized, and work independently
• Reliable attendance and professional conduct
• Comfortable handling cash and maintaining accurate records

Schedule

• Saturdays from 4:00 PM to 12:00 AM
• Sundays from 8:00 AM to 4:00 PM

Pay

• $16.00 to $16.50 per hour
• Monthly bonus potential
• Bi-weekly direct deposit

Benefits

• Flexible scheduling
• Cross-training and advancement opportunities