Guest Services Representative

Guest Service Representative My Place Hotel - Plainfield, IN Currently looking to fil 7:00 AM - 1:00 PM, 1:00 PM - 9:00 PM and 9:00 PM - 7:00 AM Position Summary My Place Hotel in Plainfield, IN is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property. Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift. What You'll Do Front Desk & Guest Experience Serve as the first point of contact for guests during arrival, stay, and departureComplete reservations, check-ins, and check-outs using hotel systemsPost and verify charges including room rates, taxes, My Store purchases, and pet feesExplain hotel amenities, rewards program participation, and local dining, shopping, and attractionsAddress guest concerns professionally and escalate issues when appropriateComplete Laundry and cleaning tasks Operational & Cleaning Assistance Complete laundry, stocking supplies, and sanitizing common areasMaintain the coffee bar and lobbyClear snow and ice from entrances and sidewalks as neededDeliver guest items such as towels, cribs, and toiletriesIssue and track keys and key cards for housekeeping and maintenanceSupport housekeeping with guest room cleaning during high occupancy or staffing shortages Communication & Phone Support Answer and route incoming calls using proper phone etiquetteRecord messages accurately and manage guest wake-up requests Cash Handling & Records Process credit card authorizations and cash transactionsMaintain accurate shift paperwork including call logs, cash logs, and Night Audit documentationKeep the Front Desk Log current and report operational or maintenance concerns to the General Manager Safety, Security & Property Support Follow all safety and security proceduresConduct routine walkthroughs of floors, stairwells, entrances, and exterior areasMonitor doors and lighting to ensure a secure environment Qualifications Basic computer proficiency (Microsoft Office) Strong customer service and communication skills Ability to multitask, stay organized, and work independently Reliable attendance and professional conduct Comfortable handling cash and maintaining accurate records Pay & Benefits Monthly bonus potentialBi-weekly direct depositFlexible schedulingCross-training and advancement opportunities Join a team where your work directly impacts guest satisfaction and daily hotel success. If you're dependable, service-driven, and looking for growth in hospitality, we encourage you to apply today. Job Posted by ApplicantPro