Guest Services Representative

About the role

PACE by IIH is empowering senior participants to age at home with dignity through personalized, comprehensive care plans that deliver high-quality health and human services along with strong community support. Through an interdisciplinary and participant-centered model of care, PACE by IIH is committed to improving quality of life, promoting independence, and providing compassionate support tailored to the unique needs of each participant. Our team works collaboratively to deliver innovative, community-based healthcare solutions that allow seniors to remain safely and comfortably in their homes while receiving the care and services they need to thrive.

The Guest Services Representative will have the ability to exercise excellent judgment and high confidentiality in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. The Guest Services Representative will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure, in a highly visible role, at times to handle a wide variety of activities and confidential matters with discretion.

Responsibilities

• Strong communication, process, and project management skills; and must be able to effectively collaborate and influence all levels of management.
• Ability to work across organizational boundaries, bringing together people with diverse perspectives and experiences to identify tactical issues and emerging areas of concern to find solutions.
• Demonstrate a strong passion for and a strong record of delivering high-quality results, and a desire to be part of a strong and supportive team
• Provide sound guidance to management on process (including technical) issues
• Demonstrate highly professional demeanor; meet the highest standards of integrity
• Highly collaborative with demonstrated ability to work in a global setting across a variety of cultures and styles