Guest Services Representative

Job Summary

The Guest Services Representative will exercise excellent judgment and high confidentiality in various situations, demonstrating strong communication, process, and project management skills, and collaborating effectively across organizational boundaries.

Essential Job Functions

• Demonstrate strong communication, process, and project management skills.
• Collaborate and influence all levels of management.
• Provide sound guidance to management on process (including technical) issues.
• Identify and recommend processes to improve optimal guest services.
• Express information to individuals or groups effectively and accurately.
• Take into account the audience and nature of the information.
• Listen to others, attend to nonverbal cues, and respond appropriately.
• Maintain proper phone etiquette, greet participants and visitors, and monitor the flow of the reception area.
• Show strong organizational skills and interpersonal skills.
• Build relationships with stakeholders, including staff, board members.
• Attend and participate in staff meetings, in-services, projects, and committees as assigned.
• Adhere to and support the center's practices, procedures, and policies.
• Be flexible in schedule of hours worked.
• May require use of personal vehicle.

Qualifications

• Proficient knowledge of computer skills. MS Office (Word, Excel, Access, PowerPoint, and Outlook).
• Knowledge of general office procedures, equipment, and filing systems.
• Ability to communicate effectively, both orally and in writing.
• Ability to quickly learn department policies, procedures, goals, and services.
• Skill: Attention to detail and accuracy.
• Ability to change priorities regularly.

Working Conditions and Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to access all areas of the center throughout the workday. Ability to lift a minimum of 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance from another employee when attempting to lift or transfer objects over 50 pounds. Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling. Ability to communicate verbally with an excellent comprehension of the English language. Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment.

Core Values

• CARE: Central to what we do, prioritizing the well-being, dignity, and independence of our senior participants.
• COMPASSION: In every interaction, ensuring kindness, empathy, and understanding guide our care.
• CULTURE: Reflects the diverse backgrounds of those we serve and fosters a workplace where every team member feels supported, valued, and empowered to grow.
• COMMUNITY: Fosters connection, belonging, and support for participants and their families.
• COMMITMENT: To quality improvement, innovation, and delivering healthier outcomes.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.