Guest Services Rep Part Time-104020
Position Purpose and Summary
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.
Demonstrated Job Duties
- Assists guests at all times; responds to guest requests with diligent follow through.
- Empowerment to resolve guest issues through the Make it Right process.
- Treats all guest and associates with the utmost of respect and kindness.
- Processes reservations, registration, payment, and departures in accordance with company guidelines and procedures.
- Handles collection efforts of all in-house balances.
- Accounts for cash, check, credit card, and city ledger accounts through the proper property.
- Sells the value of ESA to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms in compliance with company standards.
- Sells the value of ESA to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms in compliance with company standards.
- Maintains an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
- Collects relevant guest information in accordance with guidelines, probes for potential sales leads, and identifies opportunities.
- Performs periodic tours of the property to ensure the property is meeting brand standards.
- Affords reasonable accommodations in response to guest requests whenever possible and practical.
- Complies with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
- Maintains overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
- Cross trains into the housekeeping and laundry areas so that assistance can be provided as needed.
Benefits
- Vision Insurance
- 401(k) Savings Plan
- Employee Assistance Program (EAP)
Compensation
Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. For Colorado, Washington, California, Applicants Only Guest Services Rep Part Time - 104020 $13.50 - $22.73 For New York City (Whitestone) Applicants Only Guest Services Rep Part Time - 104020 $32.88
Knowledge, Skills, Abilities & Competencies
- Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
- Operate the property management system technology.
- Complete routine reports and correspondence.
- Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Apply good judgment at all times.
- Deal with problems, address and solve guest-related issues.
Environmental Job Requirements
- Remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
- Occasionally lift and/or move up to 25 pounds.
- Occasionally push and/or pull carts and equipment up to 50 pounds.
- Work in outside weather conditions (depending on hotel).
- Work in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
- Work in moderate to loud noise levels.
- Travel to help additional locations within a reasonable geography.
Minimum Qualifications
- High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.