Guest Service Representative Part Time

About the role

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for guests, offers creative solutions for unique celebratory occasions, and sells delicious cakes. As the first point of brand contact in the bakery, this role is essential in engaging guests, creating memorable experiences, and leaving a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction, excellence, and efficiency in the workplace.

Responsibilities

• Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, following NbC Sweet Steps of Service to create a superior guest experience.
• Maintain strong product knowledge to educate guests on NbC cake distinctions, size and flavor options, pricing, special promotions, and complimentary retail merchandise.
• Suggest additional merchandise, such as balloons, candles, and cards, to complete unique celebrations.
• Process guest orders efficiently and accurately using the point-of-sale system, and invite guests to join the NbC Email Club for special promotions.
• Uphold a clean and organized bakery presentation, including routine sweeping/mopping, dusting/cleaning of countertops, windows, and other surfaces.
• Replenish retail merchandise and cake display cases to ensure a strong visual presentation.
• Assist the Crafter in preparing cake decorations and packaging supplies as needed.
• Comply with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintain consistent work attendance and punctuality.

Core Values and Competencies

• Servant’s Heart: Goes above and beyond to support the team or guest, prioritizing their needs over personal interests. Displays humility and empathy in interactions.
• Spirit of a Champion: Demonstrates pride in responsibilities, drive, and passion to succeed. Takes initiative and full ownership of tasks with a strong sense of urgency and adherence to brand standards.
• Genuine Connections: Projects warmth, enthusiasm, and optimism to build positive relationships. Listens actively and communicates openly, clearly, and respectfully.

Skills and Qualifications

• Exhibits high energy and strong interpersonal skills; friendly, helpful, positive, patient, socially confident, and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Ability to multitask while maintaining meticulous attention to detail.
• Diligent, organized, and self-motivated.
• Ability to understand and follow oral and written instructions, requesting clarification when needed.
• Comfortable with new technology and operating a point-of-sale system.
• Understands basic arithmetic and can perform calculations or provide monetary change using U.S. currency.
• Capacity to stand for extended periods and work in a fast-paced environment.

Requirements

• Must be 16 years of age or older.
• No formal education or work experience required, though previous guest service experience at a bakery, restaurant, or retail store is a plus.

Schedule

Must have flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

Employees at franchised Nothing Bundt Cakes bakery locations are employed by the franchise owner/operator and not by Nothing Bundt Cakes Corporate (the franchisor).