Guest Services & Recreation Supervisor

About the role

The Guest Services & Recreation Supervisor oversees the resort bell staff to ensure efficient and welcoming guest arrivals and departures. They manage team training and performance, while acting as a key point of contact for guest inquiries, transportation arrangements, and service recovery.

Responsibilities

• Supervise the daily operations of the Bellperson and Recreation Attendant teams to ensure exceptional guest service
• Greet all arriving guests warmly, assisting with luggage, parking coordination, and transportation needs
• Coordinate luggage storage, deliveries, and retrievals in an organized and timely manner
• Maintain a safe and welcoming environment by performing daily inspections of the entryways, lobby, and recreation spaces
• Monitor lobby and recreation activity to ensure prompt attention to all guests and efficient traffic flow
• Train and coach Bellpersons and Recreation Attendants to uphold resort service standards
• Oversee the cleanliness and organization of the bell stand, lobby, and guest entry areas as well recreation spaces on property
• Coordinate the cleaning of the pool area and set up and break down of beach furniture
• Aid in maintaining proper staffing levels and communicate operational needs to the Front Office Manager
• Handle guest inquiries, directions, and requests courteously and efficiently, ensuring follow-up and satisfaction
• Communicate effectively with the Front Desk, Housekeeping, Engineering, and other departments to coordinate guest movements
• Assist in maintaining safety, uniform, and grooming standards

Requirements

• Ability to remain standing for up to 10 hours
• Ability to move up and down stairs
• Ability to move quickly based on guest needs
• Ability to work outdoors in varied weather conditions
• Ability to communicate and exchange information effectively
• Ability to lift 50+ pounds regularly
• Ability to complete a satisfactory background check
• Flexibility to work evenings, weekends, and holidays as business requires

Qualifications

• Guest services experience: prior supervisory or lead experience preferred
• Knowledge of local attractions, transportation options, and resort amenities
• Professional appearance and demeanor required
• Strong working knowledge of hotel PMS software, Opera preferred
• Strong organizational skills with exceptional attention to detail
• Excellent customer service and communications skills

Skills & Experience

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions