GUEST SERVICES -OCEAN PRIME TROY

About the role

We are Great People Delivering Genuine Hospitality. To make “Raving Fans” of our Associates, Guests, Purveyors, Partners, and the Communities in which we do business. It is the responsibility of Guest Services to make raving fans of the five major groups of people we do business with by creating a positive first impression and making our guests feel welcome on the phone and in person. Guest Services controls the seating of the guests in the dining room to assure the quality of service, guest satisfaction, and maximize sales opportunities. At Cameron Mitchell Restaurants, we put our associates first and strive to continually offer great benefits and perks.

Responsibilities

• Reports to work on time as indicated on the work schedule.
• Uniform meets restaurant requirements and is maintained and cleaned.
• Practices positive personal hygiene and cleanliness habits during all work shifts.
• Exemplifies hospitality standards.
• Answers guests' questions about the restaurant.
• Handles requests and complaints with guest satisfaction as the priority.
• Cooperates with management and co-workers to assists others with duties, if needed.
• Communicates suggestions for improvement in a positive fashion.
• Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.
• Reports potentially unsafe conditions and uses materials and equipment properly.
• Knows emergency procedures in the restaurants.
• Performs all duties and maintains knowledge of all standards and procedures as stated in the associate handbook.

Requirements

• A genuine approach to hospitality.
• Individuals who exemplify leadership, kindness, and positivity.
• “Yes is the Answer!” Mentality.
• Those who value teamwork, family, and community.
• A candidate with previous guest services experience required.
• Prior experience with managing reservations, supporting teams through service, and coordinating the host stand.
• Experience Preferred: 1‑2 years of restaurant experience.
• Behaviors Preferred: Enthusiastic – shows intense and eager enjoyment and interest.
• Motivations Preferred: Self‑Starter – inspired to perform without outside help; Flexibility – inspired to perform well when granted the ability to set your own schedule and goals.

Benefits

• Opportunities for quick advancement.
• 50% off at any of our 60+ restaurants.
• Health benefits for full‑time associates starting after 90 days.
• Inclusive, fun, and creative environment.

Pay

Starting pay $15.00‑$20.00/hour + based on experience.

Schedule

• Flexible scheduling.
• Paid time off.
• Closed 7 major holidays.