Guest Services Manager-Circus Circus

Responsibilities

• Manage, instruct, train, and discipline valet, transportation, bell desk, and concierge employees as necessary.
• Prepare work schedules.
• Direct one-on-one contact with guests.
• Greet, assist, and direct all guests as necessary.
• Resolve guest complaints in a professional and timely manner.
• Promote positive guest relations and a welcoming environment.
• Maintain warm and hospitable customer relations with both internal and external customers and staff.
• Afford constant decision-making regarding operation of areas, delegating tasks to staff members.
• Afford assistance in developing policies, procedures and goals.
• Must be aware of any changes in policy and applicable laws.
• Monitor and maintain safe operation of man-lift.
• Coordinate transportation for shuttles, limousines, and company vehicles to the appropriate facility for repair.
• Comply with all D.O.T. laws and regulations.
• Adjust airport transportation shuttling schedules as needed.
• Provide updated information to the Concierge staff.
• Maintain regular, predictable, and punctual attendance.
• Perform any other job related duties as requested by management.

Qualifications

• Excellent communication skills with the ability to read, write, and communicate verbally in English.
• Ability to perform basic math.
• Knowledge of hotel operations including fiscal budgeting.
• Understand and comply with company and departmental policies and procedures.
• Ability to establish and maintain effective working relationships with Guests and staff.

Additional Requirements

• Minimum high school diploma or equivalent preferred.
• College degree in hotel administration or business equivalent preferred.
• 5 years experience in guest services required.
• 5 years of safe driving experience in vehicle.
• Valid Nevada Driver’s License, Class “C” CDL endorsement required with passenger Air brake endorsement (optional).
• Requires crouching, kneeling, crawling, lifting/carrying of 51-100 lbs, bending and reaching from floor to 6 ft, crouching, lifting/carrying of 25-50 lbs, frequent carrying/lifting up to 25 lbs, handling, grasping, manipulating luggage and packages (must ask for assistance from co-worker when extreme weigh limit arise), constant standing, walking, running, repetitive use of both hands with light/firm grasping and finger dexterity, near/far vision acuity, depth perception, field of vision and absence of color blindness.
• Must be able to perform simple and complex tasks, clerical work, compile, coordinate, analyze, synthesize, manage, instruct others, drive a vehicle, follow instructions, meet time requirements; must have simple/complex reading, writing, math skills; the ability to memorize, problem solve, and use of judgment and decision making skills.