Guest Services Manager

About the role

The Guest Services Manager oversees the Front Drive operations at the Lodge at Spruce Peak, ensuring top-tier guest service and adherence to operational standards. This role involves managing the bell/valet, ski valet, and guest services departments, fostering positive relationships within and outside the team.

Responsibilities

• Ensure efficient operation of bell/valet, ski valet, and guest services departments
• Maintain high standards of guest service
• Support good public, departmental, and employee relations
• Knowledge of hotel services, local events, and transportation options

Qualifications

• Hospitality or Guest Service background
• Minimum 2 years supervisory or management experience
• Strong managerial skills, including positive associate relations and guest service record
• Proven commitment to health and safety
• Results-oriented with flexibility and ability to manage pressure
• Knowledgeable about driving both automatic and manual transmissions

Perks

• Paid Time Off
• Health Benefits (after 30 days)
• Ski Pass to Stowe Mountain Resort (winter)
• Golf Membership to Stowe Country Club (summer)
• Complimentary and discounted stays at Hyatt Hotels worldwide
• Onsite Fitness Membership
• Employee discounts at the Spa & Restaurant Outlets
• 401(k) Matching

Pay

$68,000 - $72,000 per year