Guest Services Manager

Responsibilities

• Inspire and guide guest-facing team members to deliver exceptional hospitality from arrival through departure
• Act as a key resource for guest concerns, ensuring prompt resolution and creating positive outcomes
• Collaborate with operational departments to ensure a consistent and seamless customer experience
• Coach, support, and develop team members to strengthen service delivery and performance
• Assist with day-to-day operational oversight, staffing support, and service execution

Qualifications

• Background in hospitality, customer experience, hotel operations, or a related service-focused environment
• Prior leadership experience with a proven ability to motivate and develop teams
• Solutions-oriented mindset with the ability to remain composed in high-pressure situations
• Familiarity with hospitality technology platforms and guest service best practices is preferred
• Bachelor's degree or equivalent professional experience is a plus