Guest Services Liaison

Scottsdale, Arizona • Administrative Services • Day shift

About the role

Set to open in early 2027, the three‑story Banner Health Center plus will bring together a broad range of services in one convenient location, including Banner MD Anderson Cancer Center, cardiovascular care, medical and surgical specialties, neurosciences, specialty pharmacy, imaging and urgent care. Physicians and team members will help build an integrated care environment designed around collaboration, technology and a coordinated patient experience, working across specialties to make it easier for patients to access care, navigate services and receive support throughout their health care journey. Located in one of the Valley's growing communities, this facility represents an important expansion of Banner Health's presence and services in North Scottsdale. Team members will join a new multidisciplinary setting, contribute to its development and help shape how care is delivered from the beginning. In this role you will serve as a liaison for incoming patients, guiding them to appointment locations, answering questions, keeping entry and waiting areas pristine, and providing additional support as needed. Prior to the opening, you will train at 4200 E. Camelback Rd Suite 202, Phoenix, AZ 85018 and then transition to 18250 Hayden Rd, Scottsdale, AZ 85255.

Responsibilities

• Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.
• Responds to special requests from patients, customers and guests.
• Makes special arrangements to ensure unique needs are met.
• Assists patients and guests with scheduling transportation or other services as needed.
• Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.
• Coordinates patient needs with other departments/areas.
• Contracts appropriate individual or department as necessary to resolve patient requests.
• Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
• Answers phone, transfers calls, takes messages and relays messages and information as needed.
• Provides tours of the facility and walks customers to appropriate areas within the facility.
• Performs functions within established parameters.
• Customers include patients, families, and the community at large.
• Expected to perform daily work duties with minimal supervision based on training and policies provided.
• Expected to assist with patient and guest inquiries to ensure a positive experience.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Ability to handle ongoing face‑to‑face contact with patients, guests and staff.
• Excellent oral communication and listening skills to interact pleasantly and calmly with patients, guests and staff.

Qualifications

• Additional related education and/or experience preferred.

Schedule

Full Time, Monday – Friday 7:00am – 4:00pm or 8:00am – 5:00pm