Guest Service Liaison

Responsibilities

• Welcome all guests to Aurora with a friendly disposition
• Regular walk through of houses to provide guest support
• Tidy common areas to include dishes and take out trash
• Check lighting, music and overall ambiance
• On-call for daily guest’s needs (tv not working, key broken, need ice, etc.)
• Elevator support when needed
• Restock daily house items in individual guest refrigerators AND common area pantries
• Place daily welcome cards and package items in guest rooms
• Deliver products and guest request items between properties
• Transport guests to resort locations on demand in our electric vehicles
• Maintain cleanliness, maintenance requirements, and charging of vehicle
• Aid with luggage to guest rooms and room orientation for guests
• Support check-in process at multiple properties and be fully cross trained in front desk operations
• Provide directions and planning information to guests
• Check condition and maintain cleanliness of watercraft and bicycles
• Lock and unlock boats daily, in season
• Lock and unlock bikes daily, in season
• Reset lawn furniture, ensure cleanliness and dry for guest use, in season
• Self-direct to support housekeeping and maintenance including, but not limited to outdoor dusting, window cleaning, snow removal, turn down service, or other auxiliary needs
• Light firepits or turn off firepits upon request
• Other duties as assigned

Requirements

• Have valid driver’s license and clean record
• Must be able to lift 25 pounds regularly and 50 pounds occasionally
• Must be able to navigate stairs and walk with purpose on uneven ground
• Be flexible and easily adapt to changing needs
• Ability to communicate well
• Flexibility with hourly schedules, including weekend, holiday and evening availabilities

Benefits

• Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.
• Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.
• We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.