Guest Services/Host - Denver Larimer Square

About the role

We are Great People Delivering Genuine Hospitality. To make “Raving Fans” of our Associates, Guests, Purveyors, Partners, and the Communities in which we do business. It is the responsibility of Guest Services to make raving fans of the five major groups of people we do business with by creating a positive first impression and making our guests feel welcome on the phone and in person. Guest Services controls the seating of the guests in the dining room to assure the quality of service, guest satisfaction, and maximize sales opportunities.

Responsibilities

• Reports to work on time as indicated on the work schedule.
• Uniform meets restaurant requirements and is maintained and cleaned.
• Practices positive personal hygiene and cleanliness habits during all work shifts.
• Exemplifies hospitality standards.
• Answers guests' questions about the restaurant.
• Handles requests and complaints with guest satisfaction as the priority.
• Cooperates with management and co-workers to assists others with duties, if needed.
• Communicates suggestions for improvement in a positive fashion.
• Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.
• Reports potentially unsafe conditions and uses materials and equipment properly.
• Knows emergency procedures in the restaurants
• Performs all duties and maintains knowledge of all standards and procedures as stated in the associate handbook.

Requirements

• Genuine approach to hospitality
• Individuals who exemplify leadership, kindness, and positivity
• “Yes is the Answer!” Mentality
• Those who value teamwork, family, and community

Benefits

• Opportunities for quick advancement
• 50% off at any of our 60+ restaurants
• Health benefits for full-time associates starting after 90 days
• Inclusive, fun, and creative environment
• Flexible scheduling, paid time off, paid sick leave, PHEL leave
• Closed 7 major holidays

Deadline to apply: 10/07/26

Pay

$18.29-$23.00 per hour