Guest Services - Front Desk Agent - Courtyard by Marriott, Littleton, MA

About the role

We are delighted to announce a fantastic opportunity at the Courtyard by Marriott hotel located in Littleton, MA! We are currently searching for a charismatic and customer-oriented Part-Time Front Desk Agent. Join our exceptional team and enjoy a friendly work environment with cross‑training, career growth, mentorship, hotel room discounts for you and your family, company‑wide incentives, DailyPay (get paid any day you choose), and a referral bonus of up to $500. This role requires weekend availability and offers morning and evening shifts.

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Answer the phone in a professional & helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and Hotel policies.
• Practice punctuality for scheduled shifts.

Requirements

• Prior front desk experience in a hotel setting preferred
• Multitasking skills and ability to work in a fast‑paced environment
• Reliability
• Must be 18 years old or older
• Marriott experience is a plus
• Open availability, including weekends
• Strong communication skills

Benefits

• DailyPay – Get Paid Any Day!
• Brand Hotel Room Discounts
• Company Wide Hotel Room Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training
• 401K Matching

Pay

$18 - $20 Per Hour

Schedule

Must have Weekend Availability – flexibility is schedule – Mornings and Evening shifts open