Guest Services Fan Ambassador at Credit Union 1 Amphitheatre- Tinley Park

About the Role

Fan ambassadors will proactively interact with guests to provide information and assistance. The goal of the fan ambassador is to help create once in a lifetime experiences for our guests!

Responsibilities

• Communicate venue information about policies and procedures to guests as they prepare to enter the venue
• Answer questions about venue components such as upgrades/upsell programs, purchasing fan merchandise, tour VIP activations, etc.
• Direct restroom and concession lines, as needed, to shorten guest wait times
• Assist guests with needs such as finding their seats, seat relocation and purchasing upsells
• Assist upper management in crew member incentive programs
• Monitor crowd for behavior that needs to be addressed by venue management or law personnel
• Participate in the post show clean of the venue. This may include collecting recycling, compost and trash from the lawn and/or reserved section
• Partner with fellow crew members at the end of the show to close the venue- this may include picking up and properly storing event equipment, such as lawn chairs
• Provide great customer service to all of our guests to ensure a memorable experience
• Perform all other duties as assigned or needed

Requirements

• Must be at least 16 years of age
• Desire to initiate conversations with guests
• Experience not required
• Customer service friendly attitude and good communication skills
• Ability to perform duties in a professional manner and appearance; ability to make independent and good judgement decisions within proper policies and procedures
• Availability on event dates, primarily evenings and weekends
• Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa

Physical Requirements

• Position requires you to be able to work during all weather conditions since this is an outdoor venue
• Position requires constant walking or standing in one place for long periods of time

Note: This position is part-time/seasonal with hours beginning in May of 2026 and working through October of 2026.