Guest Services Event Staff | Part-Time | Liberty First Credit Union Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of world-class owned venues and a client roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents.

About the role

As a member of the Guest Services Event Staff Team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena, including ushering, ticket scanning, concourse customer service, and/or greeting. You will assist guests by offering directions and sharing information while creating a world-class experience. Your job will be to keep fans safe and informed while maintaining a fun and friendly atmosphere.

About The Venue

The Liberty First Credit Union Arena, formerly known as the Ralston Arena, is located in Ralston, Nebraska, a suburb of Omaha. It serves as the home of the Omaha Lancers of the United States Hockey League and the Omaha Beef of Champions Indoor Football.

Responsibilities

• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, and reporting any issues to a supervisor.
• Welcome fans with a great smile and helpful attitude when gates open.
• Scan event tickets, ensuring the proper ticket is being used to gain entry.
• Assist fans in locating their ticketed seats.
• Be alert and proactive to potential hazards and report incidents when they occur.
• Monitor your assigned area for issues and opportunities to create lasting memories for fans.
• Respond to all guest concerns/complaints promptly and professionally.
• Assist guests in ADA-accessible seating sections.
• Enforce all building policies and procedures to ensure a safe environment for all guests.
• Manage the foot traffic flow of large crowds.
• Check identification of guests to verify age requirements for alcohol purchases.
• Be knowledgeable about the venue's emergency evacuation plan to safely assist guests during emergencies.

Requirements

• 6+ months of previous experience in a hospitality or entertainment environment is preferred.
• High School Diploma or GED preferred.
• Must love working with and helping people.
• Ability to stand for long periods of time.
• Must maintain a positive attitude while handling difficult situations.
• Flexible schedule: availability to work most home basketball games; weekend availability is needed.

Benefits

• 401(k) Savings Plan
• 401(k) matching

Pay

$15.00–$16.00 per hour