Guest Services Staff | Part-Time | Addition Financial Arena
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of world-class venues and a client roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents.
About the Role
Guest Services staff are the primary contact with guests at the facility. Employees are required to have knowledge of the building and its services and provide a safe and enjoyable environment for guests. Employees will fill ticket taker, usher, guest services, and greeter positions.
This role pays an hourly rate of $15.00 and will remain open until November 13, 2026.
About the Venue
Addition Financial Arena is a multi-purpose entertainment arena located on the University of Central Florida campus. The arena features up to 10,000 seats and hosts a wide variety of events, including nationally renowned artists, family shows, college and professional sporting events, trade shows, and conventions. The Arena is home to the University of Central Florida Knights Men’s and Women’s Basketball, Women’s Volleyball, and the Pro Volleyball Federation’s Orlando Valkyries.
Responsibilities
- Be familiar with ticketing, seating locations, procedures, and building policies
- Able to handle large groups of guests
- Maintain control of your assigned sections or area
- Anticipate and correct any trouble situations in your area
- Know general building information and locations of various amenities
- Ensure areas are safe for patrons and staff
- Monitor alcohol consumption and related issues
- Provide exceptional customer service to all patrons
- Occasionally assist with breakdown after events
- Perform other duties as assigned
Requirements
- Previous experience in customer service is preferred
- Experience as an usher or ticket taker is a plus
- High School Diploma (or GED) preferred
- Ability to manage high-stress situations and remain flexible
- Able to stand for extended periods of time
- Able to work a variety of events, including children’s shows, theatre performances, and loud concerts
- Must be friendly, courteous, pleasant, outgoing, and polite with a positive attitude
- Must be able to adhere to all company policies and procedures
- Bilingual skills are a plus
- First aid or CPR trained (preferred)
- Ability to work holidays (e.g., Thanksgiving, Christmas, Hanukkah, New Year's, Easter, etc.)
- Must be available for at least half of all events occurring each month, year-round
Benefits
- 401(k) Savings Plan
- 401(k) matching