GUEST SERVICES COORDINATOR

About the role

Moonfleet Manor Hotel, nestled along the picturesque Jurassic Coast, is renowned for its elegance and warm hospitality. We are seeking an enthusiastic Guest Services Coordinator to join our team and create memorable experiences for our guests while ensuring smooth operations behind the scenes.

This role combines exceptional guest service with the coordination of on-site events and providing vital administrative support to the reception/front desk team. This is a permanent position at 32 hours per week — flexibility will be required to work varying shifts, including weekends.

Responsibilities

• Welcome and assist guests in a friendly, professional manner, ensuring a seamless check-in/check-out process.
• Provide concierge-style service by offering information about local attractions, dining, and hotel amenities.
• Assist with managing guest requests, special occasions, and resolving issues promptly to ensure satisfaction.
• Support the reception team with administrative duties.
• Coordinate in-house events including meetings, private functions, wakes, children’s parties, and residential groups, working with the Group Events Manager.
• Liaise with clients to understand event requirements and ensure all needs are met, from setup to breakdown.
• Coordinate with internal departments to ensure adequate communication and organisation prior to an event.
• Ensure all event spaces are prepared according to client specifications and hotel standards.
• Assist with invoicing and billing related to events and front office needs.

Requirements

• Previous experience in hospitality, guest services, or event coordination preferred.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities with keen attention to detail.
• Proficiency in MS Office and hotel PMS systems (e.g., Opera, Delphi, and Resdiary) is a plus but not essential as training will be provided.
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits

• Training and development opportunities, including partnerships with award-winning, hospitality-specific apprenticeship providers.
• An extra day’s holiday for your birthday.
• EarlyPay — access a portion of your monthly salary early when needed.
• Cycle to work scheme.
• Help@Hand — online health and wellbeing service offering same-day remote GP appointments, mental health support, and physiotherapy.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages.
• A paid day off for volunteering or fundraising once a year.
• Access to the LFH Benefit Hub — employee discount platform for high street and online retailers.
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends, and family.

Pay

£12.71 per hour plus generous service charge.

Schedule

32 hours per week, including weekends and varying shifts.