Guest Services Coordinator

About the role

Trek Travel provides global cycling, hiking, and walking vacations of a lifetime with the goal of helping more people actively explore and experience the world. We're looking for an energetic, customer service-focused Guest Services Coordinator to be the connective thread across every guest's journey.

Responsibilities

• Being a champion for customer service and the customer at large throughout the entire organization through proactive collaboration with all departments.
• Pre and post trip customer correspondence through excellent phone and email communication.
• Support Sales by taking roll over sales calls, answering guest inquiries, and providing back-up online booking support.
• Data entry & data uploads.
• Cross departmental work and additional projects as required, such as supporting seasonal marketing initiatives or guest satisfaction surveys.
• Provide regular weekend email support from March through October.
• Support the team by consistently enhancing processes and procedures.
• Collaborate on and distribute incoming guest inquiries from multiple email inboxes.

Requirements

• Customer service experience.
• CRM experience preferred.
• Project management skills.
• You believe in the importance of hospitality and customer service, recognizing that customers are all around.
• You have a positive, solution-oriented attitude and always ask “How can I help?”
• You exude fun and flexibility while contributing to the overall success of your Team.
• Confidence in your problem-solving abilities, and the ability to exercise great judgement with decision-making in a timely manner.
• Excellent communication skills – verbal & written.
• Expert attention to detail, efficiency, and work with a sense of urgency.
• Takes initiative to continuously improve processes and is solution oriented.
• Is a quick learner and dedicated to continuously learning new skills and information.
• Team and company culture are important to you.
• Cycling and/or hiking background preferred.
• Interest in the active travel industry preferred.

Qualifications

• Competitive health care.
• Dental and vision insurance.
• Flexible Spending Accounts (FSA).
• Short Term / Long Term Disability.
• Life Insurance.
• Paid parental leave.
• 401(k) with company match.
• Competitive paid time off and volunteer time off package.
• Paid holidays.
• Reward program for sustainable commuting to the office.
• Employee discounts and outdoor industry discounts.
• Room to grow within our Sales and Guest Services teams.

Benefits

• Competitive health care.
• Dental and vision insurance.
• Flexible Spending Accounts (FSA).
• Short Term / Long Term Disability.
• Life Insurance.
• Paid parental leave.
• 401(k) with company match.
• Competitive paid time off and volunteer time off package.
• Paid holidays.
• Reward program for sustainable commuting to the office.
• Employee discounts and outdoor industry discounts.

Schedule

This role includes regular weekend email support from March through October, our peak travel season.

Pay

• Competitive health care.
• Dental and vision insurance.
• Flexible Spending Accounts (FSA).
• Short Term / Long Term Disability.
• Life Insurance.
• Paid parental leave.
• 401(k) with company match.
• Competitive paid time off and volunteer time off package.
• Paid holidays.
• Reward program for sustainable commuting to the office.
• Employee discounts and outdoor industry discounts.

Company Culture

A fast paced, casual, motivating, and fun company culture, where initiative and pro-activity are highly valued.

Equal Opportunity Employer

Trek Travel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.