Guest Services Coordinator

Talento PriceTravel Holding is hiring a Guest Services Coordinator to support travelers with booking, itinerary, service, and trip-related questions for a travel distribution and e-commerce organization. This full-time, 100% remote position is open to candidates based in Miami, Florida.

Responsibilities

• Respond to traveler questions through approved phone, email, chat, or service channels.
• Review reservation and itinerary details before providing updates or troubleshooting assistance.
• Resolve routine booking, confirmation, supplier, schedule, or documentation issues within assigned authority.
• Coordinate with booking, operations, or supplier teams when additional action is required.
• Document each traveler interaction, action taken, promise, and follow-up requirement.
• Track open traveler cases and provide timely updates until resolution or transfer.

Requirements

• Strong customer-service, communication, problem-solving, and documentation skills.
• Comfort using travel booking, CRM, itinerary, ticketing, email, and chat systems.
• Ability to remain calm and accurate when assisting travelers with time-sensitive issues.
• Good attention to dates, names, confirmation details, and service restrictions.
• Reliable follow-through and appropriate escalation judgment.
• A pre-employment background check is required.

Pay

$49,000 - $57,000 per year

Schedule

Full-time, 100% remote (Miami, Florida)