Guest Services Coordinator

Overview

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Responsibilities

• Greets and establishes rapport with guests, current and prospective residents.
• Fields resort comments, suggestions, and complaints to the RV Resort Manager.
• Maintains the petty cash fund, ensuring expenditures are recorded in the proper accounts.
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned.
• Collects and posts resident security deposits, processing fees, rent, inspection, application, or other miscellaneous fees in Yardi; records them in the proper accounts and issues receipts.
• Prepares and distributes resort communications such as rule reminders, violation notices, newsletters, etc.
• Assists with accepting guest reservations in person and via phone.
• Ensures office supplies are sufficiently stocked and prepares supply orders as needed.
• Assists with planning and coordinating guest and resident relations events and activities within the resort.
• Assists with the preparation of marketing materials.
• Makes collection calls for site rental payments as directed; submits bad debt files to collections.
• Processes resident move‑ins and move‑outs.
• Completes and maintains resort records, reports, and files.
• Refers sales prospects to the RV Resort Manager and/or Sales Manager and enters prospect information into the property management/reservation system in a timely manner.
• Obtains approvals on prospective resident applications; tracks all approvals and denials.
• Assists prospective residents by checking the status of Sun Homes inventory, reviewing home listings, showing homes, and assisting with rental applications.
• Reviews and codes invoices and other payables and submits them for manager approval.
• Checks guests in and out for their reservations.
• Other duties as assigned.

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months previous experience using property management and/or reservation systems (Preferred)
• 6 months hotel or resort front desk experience (Preferred)
• Strong customer service skills
• Excellent telephone skills
• Good problem‑solving skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Valid driver’s license

Benefits

• Comprehensive medical and prescription coverage with multiple plan designs
• Comprehensive dental plan
• Vision plan
• Voluntary health and dependent care reimbursement accounts
• Life and accidental death and dismemberment insurance
• Short and long‑term disability coverage
• 401(k) plan with Sun matching contribution
• Daily pay through DailyPay
• Paid parental leave
• Employee assistance program
• Identity theft insurance
• Legal assistance plan
• Pet insurance
• Tuition reimbursement program
• Vacation RV site discounts for team members at Sun Outdoors locations nationwide
• Team member perks & discounts program with hundreds of discounts on travel, merchandise, mobile phone service, and more
• Paid time off including ten holidays, vacation, personal, sick time, bereavement, and pay for jury duty

Pay

$16‑$17 per hour