Guest Services Coordinator

About the role

The Guest Services Coordinator supports the customer experience with a commitment to providing a personal and memorable experience for our clients. This role interacts with our clients in the store and on the phone, and needs to prioritize multiple administrative tasks, take initiative, and have fun providing a legendary experience for our external and internal clients.

Responsibilities

• Provides exceptional customer service to clients and sales personnel to enhance the customer experience and assist with meeting company revenue goals
• Fields and directs questions about some of the finest luxury brands in the industry, including Rolex, David Yurman, John Hardy, Roberto Coin, Marco Bicego, Mikimoto Pearls, Breitling, TAG Heuer, and more
• Provides direct assistance to customers, both on the telephone and in person, creating a welcoming and inviting environment
• Directly supports and assists sales personnel in working with, retrieving, tracing, and/or checking merchandise
• Provides administrative assistance to the daily operations of the store, including distribution of mail and other information, monitoring security measures, maintaining store appearance, running reports and evaluating data, etc.
• Takes and delivers accurate messages, including managing the general voice mail inbox
• Provides administrative assistance to company leadership as needed
• Other duties as assigned

Requirements

• High school diploma
• 1-2 years customer service experience required
• Applicants must be currently authorized to work in the United States on a full-time basis
• Some college experience or college degree preferred
• Retail experience in a luxury setting preferred

Skills

• Accountability, initiative, and personal ownership
• Organization and the ability to prioritize multiple tasks
• Enthusiasm and supportive of a team approach
• Attention to detail and an appreciation for precision
• Communicate clearly and effectively in written and verbal situations
• Solid computer, math, communication, and critical thinking skills
• The ability to work a flexible schedule, including Saturdays

Physical Demands

Dexterity in using computers, phones, and other office equipment. Requires long periods of sitting or standing and climbing of stairs. Some carrying of packages and boxes of inventory (up to 20 pounds).

About Reis-Nichols Jewelers

Reis-Nichols Jewelers is a high end, luxury retailer and is one of the nation’s largest and most respected privately held retail jewelers in the country. Their rich history in the jewelry industry dates back to 1919. A family-owned business who values their employees and embodies their cultural motto - Work Hard, Have Fun, and Take Care of Each Other.

Benefits

• Medical/Dental/Vision Insurance
• 401K
• Disability Insurance
• Health Saving Account w/wellness incentive
• Paid time off and holidays
• Merchandise discounts
• Life insurance
• Employee Assistance Program (EAP)
• Maternity and Paternity paid leave

Schedule

Reis-Nichols offers one of the best and most flexible work schedules in the retail industry. Normal store hours are 10am until 6pm weekdays, 10am until 5pm on Saturdays and we are closed on Sundays. Associates rotate evening and weekend hours, when possible, to ensure a balanced schedule for our valued staff. Hours may differ during events or peak holiday times.