Guest Services Coordinator

What You'll Do

• Welcome visitors, residents, family members, vendors, and team members with professionalism and warmth
• Operate the telephone system efficiently by transferring calls, taking messages, and providing information
• Monitor door access security and fire alarm systems and follow appropriate procedures when necessary
• Aid visitors with sign-in and screening processes
• Create a positive first impression for prospective residents, clients, and team members
• Cook up communication between departments to help connect people with the resources they need
• Update resident rosters, telephone directories, internal communications, and other administrative records
• Operate office equipment including postage machines, copiers, fax machines, and folding equipment
• Sustain mailroom operations and maintain organized workspaces
• Receive and sign for deliveries and packages
• Distribute keys and access fobs as appropriate
• Communicate important updates and information between shifts and Guest Services team members
• Assist with staffing coordination and replacement coverage when needed
• Follow emergency procedures and respond appropriately during emergency situations
• Promote and maintain a safe environment for residents, visitors, and team members

Qualifications

• High School Diploma or GED
• Previous customer service, receptionist, administrative, concierge, or office support experience
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Basic computer proficiency, including Microsoft Office applications
• Ability to remain professional, calm, and courteous in a variety of situations
• Ability to work independently and make sound decisions