Guest Services Coordinator

About the role

As our Guest Services Coordinator, you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns.

Responsibilities

• Greet and establish rapport with guests
• Field resort comments, suggestions, and complaints to the Resort Manager
• Check guests in and out for their reservations, both at the front desk and in drive-thru kiosks
• Help guests with their golf cart reservations and explain the rules and regulations of renting a golf cart
• Perform general administrative duties such as answering phones, responding to emails, copying, faxing, and filing
• Complete and maintain resort records, reports, and files
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Aid with the preparation of marketing materials

Qualifications

• Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet
• Excellent written and verbal communication skills
• Readily available and approachable for all guests while providing excellent guest service
• Prior administrative experience is preferred
• Resort office or hotel front desk experience is a plus

Schedule

This is a seasonal position from May to October. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors.