Guest Services Center Rep. (Graveyard)

Responsibilities

• Provide exceptional customer service by accurately cashing out guests, issuing correct change, and responding to inquiries in a courteous and professional manner.
• Accurately count, verify, and record assigned funds at the beginning and end of each shift; maintain accountabilities for all transactions.
• Conduct exchanges with the vault and ensure cash drawers remain balanced, impressed, and compliant with internal controls.
• Process chip, coin, and financial transactions.
• Verify and document personal identification for check cashing, cash advances, and other financial transactions.
• Prepare and complete required regulatory documentation.
• Ensure all transactions follow established security procedures and support a safe environment for guests and team members.
• Print player cards and manage new/existing accounts in CMS and Leap systems.
• Verify identification and complete Everi Title 31 related transactions, including check cashing, credit advances, chip cashing, TITO redemption, and marketing cash transactions.
• Promote current casino events, promotions, and services to enhance the guest experience.
• Maintain professionalism during high-volume or fast-paced periods while ensuring accuracy and compliance.
• Perform additional duties or special assignments as required.

Qualifications

• Six months’ cashier or banking experience preferred.
• Read, write, and understand complex instructions and appropriately complete all necessary documentation.
• Communicate appropriately with all casino customers, casino departments, and fellow team members.
• Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.
• Must be 21 years of age or older.
• Proficient in English, verbal and written.
• Flexible to work various shifts, weekends, and holidays.
• Able to complete forms and basic mathematical functions.
• Knowledge of company policy and procedures, IRS Bank Secrecy Act, and internal controls.
• Able to perform assigned duties under frequent time pressure in an interruptive environment.
• Good communication skills.

Additional Requirements

• A high school diploma or GED equivalent.
• Use of personal computer, 10 key calculator, photocopier, embosser, printer, bar scanner, currency counter, Credit card advances and check cashing system.
• Valid Colorado Support Gaming License.