Guest Services Representative - Recreation Center

Job Summary

The Guest Services Representative serves as the first point of contact for visitors, providing excellent customer service, answering inquiries, processing registrations or transactions, and supporting the daily operations of the facility. This role ensures that guests have a positive and welcoming experience while maintaining accurate records and following organizational policies.

Experience, Knowledge, Skills

• High school diploma or equivalent (GED).
• OR Any combination of related education, experience, certifications and licenses that will result in a Candidate Successfully Performing The Essential Functions Of The Job, AND Possession of a valid driver's license.
• One (1) year of customer service, front desk, or clerical experience.
• Experience and knowledge of computer operations and use of software packages including Microsoft Office applications.
• Spanish/English bilingual skills.

Preferred Qualifications

• Basic computer skills and familiarity with office software and reservation systems.
• Ability to manage multiple tasks and remain calm under pressure.
• Detail-oriented and dependable with good time management skills.
• Ability to follow policies and procedures and work independently or as part of a team.

Benefits

This position is benefits eligible. Please view our benefits guide here.

Work Environment And Physical Requirements

• Frequent and heavy contact with the public and City employees in person and by telephone.
• Frequent interruptions.
• Flexibility to work early mornings, weekdays, nights, weekends, evenings, and holidays.
• Work is performed in an open office environment with heavy noise levels, at times.
• Vision to perform physical activities, read computer keyboards, reference books, and other written documents.
• Strength and stamina enough to walk, stand, stretch, bend, lift or carry up to 45 lbs.
• Manual dexterity enough to complete daily work such as operate computer keyboards, drive and operate motor vehicles, and operate other office equipment, and complete paperwork.

ADA Statement

We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: HR@Greeleygov.com.

EEO Statement

The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.